Concepts Of Crisis Management
QISTA's incident response structure and crisis management capability course covers all aspects of developing and implementing an incident response structure and crisis management capability. The course is divided into modules that explore the concepts and principles of incident and crisis management, as well as the tools and techniques that can be used to anticipate and assess incidents. It also examines the key activities, roles, and responsibilities necessary for effective incident and crisis management. It also discusses how to effectively communicate during a crisis, how to maintain control of the situation, and how to minimize damage. The concepts taught in this course can be applied to a variety of real-life situations, and students frequently find that taking this course helps them handle difficult situations better.
What the course covers:
- Crisis Management Concepts and Framework
- Anticipating and Assessing
- Prepare – Response Structure
- Prepare – Tools and Resources
- Prepare – Crisis Management Plan
- Response and Recovery
- Crisis Communications
By the end of the course, you'll be able to:
- Discover how to use a best practice framework to develop and deliver crisis management capability for your organization.
- Understand the relationships between problem, incident, business continuity, and crisis management.
- develop an understanding of the principles, strategies, and techniques of incident response and crisis management
- Acquire the resources and know-how to plan, implement, and maintain crisis management systems.
