Receptionist Training course

Receptionists have the power to shape a company's public image because they are the first point of interaction with customers. Receptionists assist callers, visitors, employees, and telephone calls, as well as perform administrative and maintenance duties. As a result, they must be courteous, professional, and knowledgeable. Receptionists should be well-dressed, speak confidently, and have a helpful attitude to create a positive first impression. You will learn many new skills through the QISTA's receptionist training course, such as how to communicate, look and dress your best, work with a variety of individuals (employees, managers, and visitors), how to make your workspace attractive and comfortable for everyone passing through the door, how to handle deliveries and purchases, and much more.

The goal of this course is to provide you with:

Confidence
Higher efficiency
The ability to build respectful long-term relationships
The ability to handle all of your tasks as a professional receptionist.

After the Course Participants will be able to:

Recognize the benefits of good customer service and how important it is to the organization's reputation and success.
Recognize the characteristics of a professional receptionist and the importance of always projecting a professional image.
Understand the role of body language and listening skills in the communication process.
Realize their clients and their role in the organization.
Establish rapport with clients and go above and beyond their expectations.
Handle difficult callers with grace.